Return & Refund Policy

We value our customers and strive to provide high-quality perfume products. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of perfume and personal care products, returns are accepted only under the following conditions:

• The product received is damaged, leaking, or defective
• The product received is incorrect or different from what was ordered

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• The return request must be raised within 48 hours of delivery
• Proof of purchase and unboxing video/photos may be required for verification

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfume bottles
• Products damaged due to customer mishandling
• Orders placed incorrectly by the customer
• Items purchased during clearance or special sale (unless damaged)

Refund Policy

• Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method within 5–7 business days
• Shipping charges (if any) are non-refundable

Replacement Policy

In cases of damaged, defective, or incorrect items, a replacement may be offered instead of a refund, subject to product availability.

Cancellation Policy

• Orders can only be canceled before shipment
• Once the order has been dispatched, cancellation is not possible

Customer Support

For return, refund, or replacement requests, please contact our customer support team at:

aetractionhouse@gmail.com

Our team will assist you with the necessary steps and resolution.